![]() ![]() Individual rules will apply to personal conversations in your individual inbox. ![]() The instructions below will show you how to accomplish this.įor more examples of popular rules and templates, see the rules library in the app.ĭetermine whether you need to create an individual rule or a shared rule. ![]() There’s a trick to use Always but only have it trigger Once. The tricky part occurs when you can’t use Once because you've already gone back and forth with the customer and it’s not the first outbound message in the conversation and you can’t use Always because you don’t want them to continue to get the auto-reply over and over if they keep writing in. Always: rule will send a reply every time the rule conditions are met, regardless of whether messages have been sent already.Once : rule will only trigger if the reply is for a single inbound message on a new conversation. ![]() When creating an auto-reply rule in Front, you have two options - send the reply Once or send the reply Always: Use Front rules to set up auto-replies to respond to your customers during off hours, to acknowledge their message, or even to follow up when you haven't heard back from them. ![]()
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